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Shipping & Delivery

The delivery options for each product are listed on the relevant product pages. Each product is sent to you directly by the small business that created, designed or selected it – our Sellers. They choose their delivery options.

Always check the relevant product page for accurate delivery information. By purchasing an item you agree to the stated delivery date. In the event of any change you’ll be notified of a revised delivery date by email.

Delivery times
Unless you’re having a product specially made, delivery is normally within six working days, and often much sooner.
The Seller will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products (within 3 day’s) once you’ve placed the order.
If you want more information about delivery for a product that you’ve already ordered, please contact the Seller by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Seller will contact you and, where possible and appropriate, will agree a revised delivery date with you.

Delivery and promotions
If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers refer to standard Australian delivery only.

EU delivery of standard products
Most standard orders to the EU are delivered for £3.75 or less, many are free. The delivery cost is based on the product’s size and weight.
If a product is delivered free of charge this is clearly displayed on the product page.

EU delivery of non-standard products
A non-standard product is something that’s considered to be fragile, perishable, high value, large, heavy, or something that has exceptional delivery requirements. For these products, you’ll find the delivery cost on the product page.

EU tracked express delivery
If you need something quickly, many Sellers offer Tracked Express Delivery to EU destinations. The product will be delivered the next working day after it has been dispatched.

International delivery
International delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.

International delivery zones

Western Europe
Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.
Please allow 2-5 working days from dispatch.

Rest of Europe
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 5-10 working days from dispatch.

USA and Canada
Please allow 5-10 working days from dispatch.

Asia and Australasia
Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People’s Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.
Please allow 5-10 working days from dispatch.

Rest of the world
Please allow 5-10 working days from dispatch.

If you want to check timing or costs of delivery, please contact the Seller; they’ll be happy to help.

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